Quote the June 25 article of the Blockchain Today
There is also being controversy over moral hazard at the point when insecurity about the security of the crypto currency exchange is causing controversy.
Despite the fact that customer has recently suffered coin hacking damage, DigiPinex, a crypto currency exchange, is causing a grudge by continually ignoring him.
A businessman Mr.A (40years old), who recently suffered a hacking in DigiFinex, had deposited 1,200,000 GMB coins and had applied for the sale in designated price last January.
After a while he tried to login to the exchange but he failed to login because of the error of Google OTP. When he inquired into the exchange with worry, Mr.A noticed that someone took out his GMB coins twice by illegal way. But DigiFinex didn’t disclose any compensation or clarification, and remained silent despite of Mr.A’s repeated inquiries.
Mr.A said “DigiFinex exchange maybe is clearly aware of the fact that the coins was leaked from his wallet in the exchange,” and presented two grounds.
First, it is the fact that DigiFinex had locked his Google OTP that he set up when Mr.A deposits his coins and tries to log in again. This is the ground on which the exchange was systematically recognizing that fraudulent login attempts were made.
Also, if the coin is withdrawn, the authentication request must had been sent to the withdrawer of the corresponding name. But at the time of the coins’ withdrawal Mr.A didn’t receive any communication. Even though the hacker took the coins twice in a row, the request for authentication was never received.
( Source : The Blockchain Today, 2019.06.25)
https://www.blockchaintoday.co.kr/article/view/2637